Casa de la Luz Hospice

  • Operations Team Assistant

    Job ID
    Regular Full-Time 40
    Shift (Days/Hours)
    Monday-Friday, 8am-5pm
  • Overview

    CasaHospice Logo


    Casa de la Luz Hospice is Seeking an Operations Assistant to Join its Team of Dedicated Professionals!


    Schedule is Full Time, 40hrs/wk, Monday-Friday, 8am-5pm



    Medical Office Experience is a PLUS!


    Excellent Benefits Full Time Benefits including: Health, Dental, Vision, 401(k), PTO, and More!




    About Casa de la Luz Hospice:

    Lynette Jaramillo and Agnes C. Poore formed Casa de la Luz Hospice, LLC, in 1998 to provide sensitivity, care and support for patients and their loved ones in the final phase of life. They wanted to reach far beyond the usual and customary hospice service in Tucson. Over the past 20 years, they have built a team of individuals who are committed to guiding patients and their loved ones through the end of life journey with knowledge, compassion, and the highest ethical standards. Casa de la Luz's mission and core values are in the heart of each of its employees. In order to continuously fulfill our mission we seek to recruit caring and compassionate individuals.


    By joining the Casa de la Luz family you will have the opportunity to make a great contribution to the hospice community, and you will find your employment at Casa de la Luz Hospice to be a rewarding experience. Lynette and Agnes continue to lead the company's mission with a hands-on approach to the company's daily operations. Casa de la Luz Hospice has established an outstanding reputation for compassionate and superior care. Credit for this reputation goes to each individual in the organization. Casa has also been voted as Tucson's Best Place to Work on more than one occasion due to our commitment to our employees. Today, Casa de la Luz Hospice is the largest and one of the most trusted and respected hospices in Southern Arizona. We seek unique talent and energies to contribute to our culture of superior care



    Position Summary:

    The Team Assistant provides a variety of administrative support functions that contribute to the overall efficient operation of a designated clinical team(s). Primary responsibilities include initiating and responding to phone/email communications, data entry, tracking data, processing vendor requests and providing general administrative support.


    The responsibilities of the Operations Team Assistant include:

    1. Records and enters new admissions, level of care, updates and discharges into computer in a timely manner.
    2. Assists in the appropriate assignment of staff based on client needs, staff qualifications and availability.
    3. Maintains tracking mechanism to assure timely data updates to patient plans of care.
    4. Coordinates with vendors on requests for labs, x-ray service, outpatient hospital procedures, etc.
    5. Assists Patient Services Supervisors (PSS) with monitoring of timely data entry, provides exception reports for PSS follow-up. Sends information to physicians, as delegated by PSS.
    6. Assists PSSs with preparing for IDT meetings, including scribing/printing reports and medication lists and notifying team of recertification dates.
    7. Assures Medicare Part D forms are completed accurately and in a timely manner.
    8. In conjunction with PSSs, assists with all new staff orientation schedule. Serves as non-clinical contact during orientation process.
    9. Reviews timesheets to ensure readiness for PSS approval, including notifying team members of additional action needed.
    10. Manages phone/email communications effectively and efficiently. Answers incoming telephone calls. Takes messages and/or directs calls to appropriate person. Communicates information via text, email, phone or fax in an accurate and timely manner. Uses discretion in handling difficult calls and refers to PSS when appropriate.
    11. Assists MSWs with discharge and/or respite paperwork, including mailing and faxing documents necessary for discharge and/or respite care.


    1. High school diploma or equivalent.
    2. Minimum 1 year medical office experience or previous hospice experience required. 
    3. Excellent communication and customer relation skills to interact with others in a helpful, cooperative and effective manner.
    4. Ability to give and follow written and oral instruction.
    5. Skilled in organizing and prioritizing work and managing multiple tasks and assignments.
    6. Ability to manage time well, meet deadlines and perform assigned duties with attention to detail, speed, accuracy and follow-through with minimal supervision.
    7. Ability to work effectively in a fast paced environment with frequent interruptions.
    8. Ability to gather and interpret data from different sources and problem solve.


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