Casa de la Luz Hospice

  • RN Clinical IT Specialist

    Job ID
    Regular Full-Time 40
  • Overview



    CasaHospice Logo


    Casa de la Luz Hospice is Seeking to Hire an Experienced RN Clinical IT Specialist to Join Our Team!


    Schedule is Monday-Friday 8am-5pm, with some shared on-call.


     Excellent Full Time Benefits!



    About Casa de la Luz Hospice:


    Lynette Jaramillo and Agnes C. Poore formed Casa de la Luz Hospice, LLC, in 1998 to provide sensitivity, care and support for patients and their loved ones in the final phase of life. They wanted to reach far beyond the usual and customary hospice service in Tucson. They built a team of individuals who are committed to guiding patients and their loved ones through the end of life journey with knowledge, compassion, and the highest ethical standards. Casa de la Luz's mission and core values are in the heart of each of its employees. In order to continuously fulfill our mission we seek to recruit caring and compassionate individuals.


    By joining the Casa de la Luz family you will have the opportunity to make a great contribution to the hospice community, and you will find your employment at Casa de la Luz Hospice to be a rewarding experience. Lynette and Agnes continue to lead the company's mission with a hands-on approach to the company's daily operations. Casa de la Luz Hospice has established an outstanding reputation for compassionate and superior care. Credit for this reputation goes to each individual in the organization. Casa has also been voted as Tucson's Best Place to Work on more than one occasion due to our committment to our employees. Today, Casa de la Luz Hospice is the largest and one of the most trusted and respected hospices in Southern Arizona. We seek unique talent and energies to contribute to our culture of superior care.


    Position Summary:


    Under the direction of the Quality and Compliance Director, and in collaboration with the IT Manager, the RN Clinical IT Specialist uses clinical knowledge to develop and test work processes involving Casa’s EHR software. The RN Clinical IT Specialist supports end users and serves as a resource to the Quality Assessment & Performance Improvement (QAPI) department. The RN Clinical IT Specialist promotes delivery of superior care for patients and their loved ones according to Casa’s goals, Mission, Core Values and in accordance with state and federal regulations.




    Some of the essential responsibilities of the RN Clinical IT Specialist include:

    1. Collaborates in clinical and operational projects; tests software changes prior to implementation; regularly participates with QAPI department in the evaluation of implemented changes on work processes.
    2. Assists QAPI department in obtaining needed data for quality reporting purposes.
    3. Provides end user support and guidance regarding use of EHR software.
    4. Responsible for recognizing and reporting urgent concerns to Quality and Compliance Director and/or IT Manager.
    5. Provides clinical application support as needed; includes VPN connectivity, password resets, software testing and implementation planning.
    6. Participates in special projects as assigned by the Quality and Compliance Director and with input from the IT Manager. 
    7. Responsible for gathering information required to troubleshoot and resolve issues.
    8. Identifies and prioritizes issues; determines the most appropriate course of action, including escalation to appropriate higher level support.
    9. May provide problem resolution for other applications such as Microsoft products, Webex courses and web browsers.


    1. Graduate of an accredited school of nursing; Registered Nurse with current Arizona license, current CPR, valid driver’s license and auto insurance.
    2. Prefer two years recent nursing experience, preferably in hospice or home care setting; one to two years experience in a technical support position; prior experience implementing clinical information systems and/or computer certification a plus.
    3. Proficiency with Microsoft office, including Access.
    4. Ability to quickly become the subject matter expert in departmental protocols, processes and work flow.
    5. Demonstrated ability in project management with emphasis on streamlining, automating and documenting processes in accordance with established schedule.
    6. Demonstrated analytical, organizational and problem solving skills to improve efficiency and patient care in conjunction with the clinical information system.
    7. Ability to effectively present information and respond to questions from all end users. Excellent customer service skills as well as oral and written communication skills required.



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