Casa de la Luz Hospice

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Volunteer Program Assistant

Volunteer Program Assistant

Job ID 
Regular Full-Time 40
Shift (Days/Hours) 
Monday-Friday, 8am-5pm

More information about this job


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Casa de la Luz Hospice is Seeking a Volunteer Program Assistant to Join its Team of Dedicated Professionals!


Schedule is Full Time, 40hrs/wk, Monday-Friday, 8am-5pm

$14.50/hr-$15.00/hr, DOE


Excellent Benefits Full Time Benefits including: Health, Dental, Vision, 401(k), PTO, and More!




About Casa de la Luz Hospice:

Lynette Jaramillo and Agnes C. Poore formed Casa de la Luz Hospice, LLC, in 1998 to provide sensitivity, care and support for patients and their loved ones in the final phase of life. They wanted to reach far beyond the usual and customary hospice service in Tucson. Over the past 20 years, they have built a team of individuals who are committed to guiding patients and their loved ones through the end of life journey with knowledge, compassion, and the highest ethical standards. Casa de la Luz's mission and core values are in the heart of each of its employees. In order to continuously fulfill our mission we seek to recruit caring and compassionate individuals.


By joining the Casa de la Luz family you will have the opportunity to make a great contribution to the hospice community, and you will find your employment at Casa de la Luz Hospice to be a rewarding experience. Lynette and Agnes continue to lead the company's mission with a hands-on approach to the company's daily operations. Casa de la Luz Hospice has established an outstanding reputation for compassionate and superior care. Credit for this reputation goes to each individual in the organization. Casa has also been voted as Tucson's Best Place to Work on more than one occasion due to our commitment to our employees. Today, Casa de la Luz Hospice is the largest and one of the most trusted and respected hospices in Southern Arizona. We seek unique talent and energies to contribute to our culture of superior care.


Job Description Summary:

The Volunteer Program Assistant is responsible for assisting with the coordination of a large volunteer staff, and will perform various clerical and communication tasks for the volunteer department. Includes answering phones in the office, handling confidential documents and use of personal vehicle for attendance at off-site meetings and trainings.



  1. Maintains database of all volunteers, assignments, hours of service (time sheet entry), and documentation compliance.
  2. Generates monthly Medicare reports.
  3. Maintains volunteer files, making sure all volunteers remain in compliance with applicable state and federal hospice regulations, company policy and liability insurance requirements.
  4. Schedules volunteers, and ensures all necessary paperwork for each assignment is properly completed.
  5. Schedules volunteers for events such as, memorials, conferences and fund-raising.
  6. Assists Volunteer Coordinator with set-up and clean-up of volunteer training and meetings; including quarterly Memorials.
  7. Shares attendance at team meetings, volunteer in-service meetings, and IDT meetings with the Volunteer Coordinator.
  8. Performs various clerical tasks, including typing, copying, and preparation of volunteer handbook and mailings.
  9. Conducts orientation and training for volunteers at the IPU and Kanmar as needed.
  10. Organizes, assigns, supports, and oversees office volunteer staff.
  11. All other duties as assigned.


  1. High school diploma or equivalent.
  2. Previous experience scheduling and coordinating a workforce.
  3. Understanding issues of confidentiality and privacy.
  4. Must have high level of interpersonal skills to handle sensitive and confidential situations and information.
  5. Excellent written and oral communication skills.
  6. Demonstrated ability to efficiently organize and prioritize multiple tasks.
  7. Ability to work independently and as part of a team.
  8. Demonstrated flexibility and cooperation in performing job responsibilities.
  9. Ability to work 8:00 a.m. to 5:00 p.m. during office hours, and occasionally flexible hours for special events, with notice.


Expectation of all Employees

  1. Support the organization’s mission, vision, and core values by adhering to Casa’s policies and procedures and job description non-negotiables.
  2. Maintain absolute confidentiality of all information pertaining to patients, families, and staff, and adhere to all HIPAA rules.
  3. Display a positive and professional image and attitude in all relationships with patients, families, peers, and in the community.
  4. Maintain patient and personal safety regarding occupational health and safety.

  5. Demonstrates flexibility and cooperation in the performance of job duties.