Casa de la Luz Hospice

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IT Support Supervisor

IT Support Supervisor

Job ID 
Information Technology
Regular Full-Time 40
Shift (Days/Hours) 
Monday-Friday, 8am-5pm

More information about this job


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Casa de la Luz Hospice is Seeking to Hire an Experienced

IT Support Supervisor to Join our Team!


Schedule is Monday-Friday 8am-5pm


 Excellent Full Time Benefits Available!


About Casa de la Luz Hospice:


Lynette Jaramillo and Agnes C. Poore formed Casa de la Luz Hospice, LLC, in 1998 to provide sensitivity, care and support for patients and their loved ones in the final phase of life. They wanted to reach far beyond the usual and customary hospice service in Tucson. They built a team of individuals who are committed to guiding patients and their loved ones through the end of life journey with knowledge, compassion, and the highest ethical standards. Casa de la Luz's mission and core values are in the heart of each of its employees. In order to continuously fulfill our mission we seek to recruit caring and compassionate individuals.


By joining the Casa de la Luz family you will have the opportunity to make a great contribution to the hospice community, and you will find your employment at Casa de la Luz Hospice to be a rewarding experience. Lynette and Agnes continue to lead the company's mission with a hands-on approach to the company's daily operations. Casa de la Luz Hospice has established an outstanding reputation for compassionate and superior care. Credit for this reputation goes to each individual in the organization. Casa has also been voted as Tucson's Best Place to Work on more than one occasion due to our commitment to our employees. Today, Casa de la Luz Hospice is the largest and one of the most trusted and respected hospices in Southern Arizona. We seek unique talent and energies to contribute to our culture of superior care.


Position Summary:


Under the direction of the MIS Manager, the IT Support Supervisor is responsible for supervising the IT Support team staff, providing helpdesk services to the organization, and for assigned IT infrastructure support and administration tasks.


  1. Responsible for the delivery of timely and effective IT Helpdesk services to the organization
  2. Supervise the activity and performance of the IT Support Team. Manage workloads and priorities according to company policy and service level agreements.
  3. Establish performance and development objectives for direct reports and ensure objectives are met.
  4. Document and regularly review support requests and service issues. Ensure that trends are identified and addressed appropriately.
  5. Develop and maintain a schedule for evening/weekend on-call IT support services.
  6. Troubleshoot and resolve server, workstation and other service issues as necessary.
  7. Provision and configure user equipment or infrastructure systems as assigned.
  8. Perform assigned administration and maintenance tasks for IT hardware and software.
  9. Coordinates project meetings and meetings with clients.
  10. Performs assigned project tasks. Maintains documentation for assigned projects.
  11. Maintain required IT equipment and supply inventories. Place product and service orders as assigned.


  1. AA/AS degree in a relevant field plus two (2) or more years of relevant experience, or the combination of education and experience that enables performance of all aspects of the position.
  2. Intermediate or above knowledge and experience administering and supporting Microsoft Windows Server environments including Active Directory.
  3. One (1) or more years in a supervisory role
  4. Intermediate or above knowledge and experience supporting Microsoft Windows desktop environments including Windows 7, Windows 10 and Microsoft Office applications.
  5. Understanding of installation, configuration and troubleshooting processes for software, hardware, networking and accessory equipment.
  6. Sufficient analytical skills to assess problems or unusual situations and develop solutions.
  7. Strong communication and training skills to be able to communicate technical information to non-technical users.
  8. Must be able to obtain detailed understanding of business workflows, application usage and the interaction between the two.