Casa de la Luz Hospice

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In Take Coordinator, per diem

In Take Coordinator, per diem

Job ID 
2017-1190
Category 
Customer Service/Support
Type 
Per Diem
Location 
US-AZ-Tucson
Shift (Days/Hours) 
Every Friday & Saturday, 1pm-7pm and holidays

More information about this job

Overview

 

 

 

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Casa de la Luz Hospice is Seeking a per diem In Take Coordinator 

 

Schedule is Friday and Saturday, 1pm-7pm, as well as holiday coverage

 

 

About Casa de la Luz Hospice:

 

Lynette Jaramillo and Agnes C. Poore formed Casa de la Luz Hospice, LLC, in 1998 to provide sensitivity, care and support for patients and their loved ones in the final phase of life. They wanted to reach far beyond the usual and customary hospice service in Tucson. They built a team of individuals who are committed to guiding patients and their loved ones through the end of life journey with knowledge, compassion, and the highest ethical standards. Casa de la Luz's mission and core values are in the heart of each of its employees. In order to continuously fulfill our mission we seek to recruit caring and compassionate individuals.

 

By joining the Casa de la Luz family you will have the opportunity to make a great contribution to the hospice community, and you will find your employment at Casa de la Luz Hospice to be a rewarding experience. Lynette and Agnes continue to lead the company's mission with a hands-on approach to the company's daily operations. Casa de la Luz Hospice has established an outstanding reputation for compassionate and superior care. Credit for this reputation goes to each individual in the organization. Casa has also been voted as Tucson's Best Place to Work on more than one occasion due to our commitment to our employees. Today, Casa de la Luz Hospice is the largest and one of the most trusted and respected hospices in Southern Arizona. We seek unique talent and energies to contribute to our culture of superior care.

 

Position Summary:

 

The In Take Coordinator is responsible for scheduling assessment visits for all inquiry and referral callers, and following-up on all pending patients when due. This person would: initiate private insurance authorization procedures, facilitate equipment and other admission orders as needed, enter prospective and admitted patient demographic information and status updates in the patient database, facilitate processing of registration and admission documents and admissions from initial referral call through transfer to appropriate care team and other duties as requested, and maintain positive relationship with community referral sources.

 

Responsibilities

  1. Coordinates/dispatches admission RNs for assessment visit within required time, following referral call.
  2. Obtains all required information and accurately completes all documentation, forms and logs for referral calls and admissions processing.
  3. Communicate all prospective patient updates to appropriate referral sources.
  4. Maintains positive relationships with community referral.
  5. Communicates with referral source to process all certifications, orders, and other required admission information.
  6. Orders new patients supplies and Durable Medical Equipment.
  7. Schedules transport for new patients.
  8. Proficiently uses EMR to log all communications, orders and transports for referred and new patients.
  9. Completes initial verification of insurance eligibility and benefits and communicates with accounting office.
  10. Makes follow-up calls for referral inquiries within required time.
  11. Attends periodic training on admissions processing.
  12. Meets minimum performance standards for conversion of calls to initial visits.
  13. Prepares status reports for on-call staff.

 

Qualifications

  1. High school diploma or equivalent
  2. Excellent verbal and written communication skills
  3. Excellent customer service skill and phone etiquette.
  4. Ability to work independently while functioning as a member of a team.
  5. Proficient keyboarding/computer operation skill.
  6. Understanding of issues of confidentiality and privacy